Project Manager
Want to work for a company that is going places in the best industry ever? We are hiring!
Project Manger
About us
Right Revenue is a Northern Ireland-based software company that provides Data Analysis, Demand Forecasting & Rate Recommendation Software Solution, designed specifically for the Hospitality Sector.
We are based in County Down, we are expanding and we love to employ people who want to grow with the job!
We don’t fuss about titles and the focus is very much on being part of the team. We want to employ people who are energetic, passionate about doing great things and who have great ideas and who aren’t afraid to share them.
Our goal as a business is to provide hotels with great technology to support their revenue decisions but also to support the industry through market-leading customer service, community, knowledge and mentoring and that’s where you come in…
We have big plans and we need someone to help us shine!
About you
We want an energetic and highly motivated Project Manager who understands our hotel partners are the reason we exist, and they deserve the very best levels of service and support. We have a fantastic existing portfolio of customers and if you want to 'just do a job' then we are not for you... We are looking for someone who is passionate and driven and who is excited about developing this exciting new role.
For us as a business, company culture is everything, so you will need to be able to apply our company ethos throughout every part of the role but with your own ‘personal twist’. Is this you?
About the job
Our goals are ambitious, our technology is exciting, and our partners are amazing. If this sounds like the challenge you enjoy, we’ll reward you with:
● A competitive salary
● A great working environment where we promise you will be valued, supported and mentored.
● A chance to develop a role that you put your stamp onto.
● A role where your voice is heard and respected.
● The opportunity to work in a dynamic industry (we think it is the best industry in the world!)
Roles and Responsibilities:
● Project Managing all aspects of our Customer Success process: from contract signing to onboarding and everything in between, we have a lot of moving parts to manage and we need someone to manage the process. We have great tech to support the process but we need someone to ensure that everything gets done on time and that our hotel partners are kept up to date with the process.
● Supporting existing members of the team with customer onboarding and training: Assist customers in getting started with the Right Revenue product, ensuring a smooth onboarding process. Support our team with training sessions and provide resources to help customers understand our product’s features and capabilities.
● Problem resolution and support: Serve as a liaison between our amazing customers and the internal teams such as sales, product development, support team or senior management. Then co-ordinate the resolution of any issues (with the support of the existing team)
● Customer success metrics: Monitor and analyse customer success metrics such as adoption rates and customer satisfaction. Use data driven insights to identify trends, opportunities and areas for improvement.
In short, our customers are key… our service levels need to stay market-leading and we need your help to do that.
Required Skills & Experience:
● Knowledge of the hospitality industry is not required as we jsut need you to be super organised, a great team player and have amazing ocmmunication skills.
● Passion, drive and a desire to do the best job possible.
● Have a customer-centric mindset and a strong commitment to delivering exceptional customer experiences.
● Motivated and driven to meet and exceed targets.
● Great communication skills, you need to be happy to talk directly to customers and represent our company culture through everything you do.
● You may be asked to travel, so we need a clean driving licence and the ability to work predominantly from our Saintfield office.
● Well organised and responsible for reporting and admin.
● Great at problem-solving. You will be supported at all times but we love new ideas and want to hear them.
● An ability to work within a structure when required but also have the ability to be flexible and react to both customer and business needs.
● We work in a busy, dynamic and ever-changing environment. We are fast-paced so we need someone who is willing to adapt and remain flexible.
If you are interested, send your CV to ask@rightrevenue.co.uk by 07 August 2025 - we are excited to hear from you!
