General Managers - do you really know what to ask your Revenue Manager each week?

When a GM and Revenue Manager are aligned - asking the right questions, challenging each other, and working towards the same goal - we know as we have seen it time and time again, that’s when the real commercial magic happens. 💫

Here, I share the questions and conversations every GM should be having with their Revenue Manager to build the collaboration, insight and confidence needed for true commercial success.

From experience, we know commercial success in hotels can’t be achieved in isolation and revenue isn’t the job of one person. It’s very much a hotel-wide responsibility.

💡 Here are our tips for building a revenue culture within your hotel:

There is no need for big organisational changes. Start small. Keep it simple. And watch the culture (and profit) grow.

Here are a few practical ways to knock down the silos and get everyone pulling in the same direction - nothing fluffy, just what actually works in busy hotels with even busier teams.

We know that when Revenue and Marketing work as one, hotels stop reacting to the market and start influencing it.

In recent weeks in our conversations with hoteliers across the UK and Ireland, and the same theme keeps coming up: demand is changeable. Not awful, not amazing ..just unpredictable enough to make life that bit harder.

Choosing the right tech stack has never mattered more for hoteliers. While ‘all-in-one’ systems promise simplicity,often spread their focus too thin and limit the functionality hotels truly need.

A Best-of-Breed approach gives hoteliers the flexibility to choose specialist tools that work the way hotels actually operate giving smarter technology, better outcomes, and solutions that genuinely support day-to-day challenges.

Here are the 10 reasons Best-of-Breed wins every time.

If you’ve ever sat in a budget meeting feeling like revenue and finance are speaking two completely different languages… you’re in very good company

Here are the questions that genuinely matter - the ones that help you get straight on targets, costs, risks and what the business genuinely needs to hit its goals.

I was recently invited by the Shiji Group to share my story - from three decades in hospitality to founding a technology company that helps independent hotels take control of their revenue strategy.

After spending two days recently at the Independent Hotel Show and having so many inspiring conversations with wonderful hoteliers, one thing became very clear to me … independents are truly owning their power!