Are Your Hotel’s Payment Systems Putting Revenue at Risk?

Fraud is one of the fastest-growing risks facing hotels today - and it’s costing the industry more than many realise.

In this episode of the Revenue Rocks Podcast, we’re shining a light on payment security and fraud prevention, and why it’s no longer just a finance or IT issue. From increasingly sophisticated scams to simple process gaps, we explore where hotels are most vulnerable, and what can be done to stop fraud before it starts.

Host Adrienne Hanna is joined by Khristina Quigley, Head of Payments at Journey, who shares practical, real-world insights from working closely with hotels to secure the payment journey from booking through to check-out. Together, they break down the key risks, common mistakes, and the systems, training, and processes that can dramatically reduce exposure.

Whether you’re a GM, revenue leader, or part of the front-office team, this episode will give you clear, actionable steps to protect your hotel, your revenue, and your guests.

Grab a coffee, get comfortable, and let’s dive in.